Feathered Fox Designs is based in Westlake Village, CA with a Warehouse in Newbury Park. We mostly service the Conejo Valley and LA county cities of Thousand Oaks, Westlake Village, Agoura Hills, Oak Park, Calabasas, Moorpark, Simi Valley and Woodland Hills. For inquires in the greater Los Angeles area or other (Orange County, Santa Barbara, Ojai etc) there is a $1500 minimum order requirement, plus delivery and installation. Please review our pricing page for more.

Yes. For onsite installations Friday-Sunday there is a $1000 order minimum. Monday-Thursday there is a $500 order minimum. All others are delivery or pick-up only.

Our original and custom designs take lots of time to create and source, so the sooner the better! However 3-4 weeks is usually plenty.

We do our best to accommodate everyone, and you never know, we may have an opening for event. If we can squeeze you in, there is $100 rush fee for orders with less than 1 weeks notice. Last minute orders require extra work in rearranging schedules and extra shipping or balloon costs to make sure we have your materials in time. All bookings are subject to availability.

Yes. Once your inquiry form is submitted we will discuss the details of your event which will be written up and sent to you as an estimate. Once approved we require a 50% deposit which guarentees your event date and time.

Deposits are non-refundable, however, if you notify us at least 7 days prior to your event, your deposit can be used for a future booking. Any orders canceled after (less than 7 days notice) will lose their deposit.

Feathered Fox Designs uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including but not limited to, weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup.